Frequently Asked Questions
Everything you need to know about your next pair of Smith's Sports Shoes.
How do I ensure I choose the correct shoe size?
We provide a detailed sizing guide on every product page. Since fit can vary by brand, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the box is protected during transit, as we cannot accept returns with damaged original shoe boxes.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
Are your sports shoes covered by a warranty?
Yes, all our footwear comes with a 6-month manufacturer warranty against structural defects. This does not cover general wear and tear or damage caused by improper use.
Do you offer international shipping?
Currently, Smiths Sports Shoes ships to select countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.